Terms and conditions
Rescheduling (onsite sessions)
For an onsite training booking, your booking can be rescheduled at any time – however there will be a rescheduling charge consisting of the booked travel costs, minus any refunds from cancelling booked travel, plus any costs from new travel bookings, plus $165. Flights and accommodation are booked and paid for upon the booking of the training.
Government-advised or Government-mandated cancellation/rescheduling due to reasons of public health and safety
In the event of a government or other Australian-authority advised/mandated cancellation (for example, for public health safety reasons, disaster-management government-communicated reasons, etc) you can retain 100% credit for use in the future rescheduled training session or for use in another later training session, even rebooking for a different subject using the 100% credit if you like.
In the event of a government or other Australian-authority advised/mandated cancellation (for example, for public health safety reasons, disaster-management government-communicated reasons, etc) you decide you would like a refund, there is a $165 (pre-GST) cancellation fee, plus a fee totaling the booked travel costs (such as hotels, flights, etc), minus any refunds we receive when cancelling these bookings. In the event of a group session, these costs are divided amongst the people who decide they would like a refund.
Flights and accommodation are booked and paid for upon the booking of the training. Please allow 24 to 48 days for refunds under these circumstances.
Cancellation (onsite sessions)
For an onsite training booking, your booking can be cancelled at any time – however there will be a cancellation charge consisting of the booked travel costs, minus any refunds from cancelling booked travel, plus $165. Flights and accommodation are booked and paid for upon the booking of the training.
Cancellation (participants in onsite sessions)
Participants numbers for onsite training sessions can be altered at any time up to 2 weeks prior to the onsite training session start date with no surcharge, refunding (or allocating a credit if the client prefers) per participant reduced and charging per participant increased as per normal charges. Please note that the “further participant” seats will be refunded first, followed by the “first x participant” seats. Please note, we are unable to reduce the cost of the onsite training session below the minimum charge for your city regardless of participant numbers.
Reduction of participant numbers within 2 weeks of the onsite training session cannot be refunded due to the costs involved in transporting training laptops, padding, mice, power adapters, choice of small/large transportation cases (charged per case in flights) as well as the costs of ordering course books which are often updated and often personalised for your training session. We are, however, happy to offer a credit for the unused seats which can be used in a future booking.
Increase of participant numbers within 2 weeks of the onsite training session cannot be guaranteed due to logistics of training circuits, the associated training laptop numbers and lead time for course book orders, however we will accommodate extra participants where it is possible to do so, at the standard quoted cost.
Onsite training form (onsite sessions)
An onsite training form will be sent to the client who is organising the training with T7 Training, along with a request to review the information, to fill in any blank fields and to email the completed form back at their earliest convenience. T7 Training use this form to ensure we have all the required information for the training session in a timely and organised fashion for clear agreement with the client.
In the event that the client does not return the onsite training form to the T7 Training representative, information provided in the emails from the client will be used (such as address for the training, participant numbers, etc). T7 Training will not be held responsible for information which is incorrect. T7 Training will also not be held responsible in the event the onsite training form is not received.
Rescheduling (individuals in public sessions only)
We understand that exceptionally significant personal circumstances can arise - such as the passing of a loved one or a funeral - where you are unexpectedly unable to attend your appointment. In these circumstances, we allow your appointment to be rescheduled, however this can only be done one time. Please note after an appointment has been rescheduled to a new date, we are unable to reschedule the appointment a second time. In the event that you do not attend your rescheduled appointment, your appointment fee will be charged due to costs involved with scheduling, exclusion of potential alternate participants for that time, and personnel costs related to our attending to the appointment.
In the event that you are ill, we ask that you give consideration to the teacher and students attending the same session and call us to reschedule to a future date when you are fully recovered.
Cancellation (individuals in public sessions only)
For public sessions, we can cancel your training session up to 10 working days prior to the training date with only the cancellation fee charged ($165 pre-GST).
Late arrival (public courses)
Please note that entry into our public courses closes at the starting time for the course. Training information and knowledge is built upon itself as the session progresses and repeating earlier-taught information to a student who arrives late is ineffectual for the student and unfair to the other paying participants. We strictly enforce this requirement and recommend you arrive 15 minutes before the scheduled start time of any public course.
Late arrival (one-on-one training)
In the event of late arrival for your one-on-one training course, we may start at the time you arrive – however please understand that due to time constraints with other clients, we are often unable to make up lost time from late arrival by extending your appointment or by rescheduling the lost time.
Respect for others
Respect for other participants and for the learning environment is a requirement for attending our courses. Failure to respect other participants and the learning environment is grounds for forfeit of your course attendance and course fees and you will be required to leave before the training session resumes.
Your files
We use training example files during training and cannot use your actual work files for reasons of privacy and that we provide training for Excel use rather than instructions for an individual file.
If you bring a file or files with you to the training, we will not be able to look at them or use them. Similarly, if you email files to us, we will delete them and remove them from recycle bins, caches, etc without viewing the file.
Assistance fair-use policy
T7 Training Systems maintains an assistance fair-use policy and reserves the right to refuse assistance to any past-client via any medium for any reason at any time. T7 Training Systems will refuse to view any attachments or potentially confidential information and in the event of being sent this information will delete the email (as well as recycle bin and any other copies) without viewing.
Refunds policy
For a private training booking by an organisation to be conducted either in a T7 Training Systems room or at your premises, your booking can be cancelled at any time prior to the start of the training session and a full refund given minus costs of travel bookings and a $165 cancellation charge. Flights and accommodation are booked and paid for upon the booking of the training and no guarantee of the departure city/date can be given due to the scheduling commitments of our national training service.
Public sessions are not refundable.
Other information
We reserve the right to cancel and refund the enrolment of any student found to be an employee of, owner of, or otherwise involved in any other computer training business at any time, minus costs. This cancellation of service may be effected both prior to or during the training session.
If a client does not specify the version of the program for which they require training, even after requests for this information, we will supply version 2016 for Microsoft Office for PC, version 2016 for Mac for Microsoft Office for Apple Mac and version CC at our discretion for Adobe products.
All quotations are valid for one month only unless specified otherwise.
ABN
Our ABN is 53 326 849 178.
Copyright
All information and materials in our web site and included in any form during training including our course books are copyright and cannot be in whole or part be reproduced, recorded, distributed or modified without the express signed permission of the manager of T7 Training Systems registered with a justice of the peace and a registered matching copy kept at our premises. Each course book has a unique identifying code distributed throughout so illegal versions can be traced back to the original copy and charges laid in terms of copyright breach. Breach of copyright will be (and in the past have been) prosecuted to the full extent of copyright law and compensation.
The materials contained in our websites and courses in any form may be used for information purposes only and must be considered to be opinion only. When downloading or using in any form any information, you agree to all terms and provisions in this legal notice. If you do not agree to these terms and provisions, do not use this website or any form of information supplied by us.
Disclaimer
Under no circumstances will we, our affiliates, or any representative be responsible for information of any type contained, implied or provided as a result of interaction with this site or with T7 Training Systems in any form, nor for any person’s decisions on any information regardless of whether the information is correct, up-to-date or complete, nor for the direct or indirect results of any action you or any person takes or fails to take whether or not based upon information provided or not provided as a result of any interaction.
All information, services, products and software provided on this web site and provided by T7 Training Systems in any form is provided “as is” without warranty of any kind, either expressed or implied.
We do not accept any liability for delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information. This publication and features described herein are subject to change without notice.
Privacy
In the event any visitor of this web site provides any information through any interactive mechanisms located herein, we may use the information to improve its services.
Note that for the purposes of this document, “we”, “us”, “our” etc. refers to T7 Training Systems.